Return Policy

At Dermagenics, we stand behind the quality of our scientific skin solutions. We want you to be completely satisfied with your purchase. However, because skincare products are sensitive and hygiene-critical, we have a specific policy to ensure the safety of all our customers.

1. Damaged or Incorrect Items

If you receive a product that is leaked, damaged during shipping, or if you received the wrong item, we are here to help.

• What to do: Take a clear photo or video of the issue immediately.
• Timeline: Contact us within 48 hours of receiving your parcel.
• Resolution: We will send you a Free Replacement immediately. No extra shipping charges.

2. Change of Mind

• Due to hygiene and safety standards, we do not accept returns or exchanges for open or used products.
• Once the seal is broken or the bottle is opened, the product cannot be returned.
• If the product is sealed and unopened, you may exchange it within 7 days. Customer is responsible for return shipping costs.

3. Skin Sensitivity / Reactions

Our products are dermatologist-tested and safe for sensitive skin. However, everyone’s skin is unique.

• Always perform a Patch Test (apply a small amount behind the ear) before full use.
• We do not offer refunds for individual skin reactions, as this results from personal skin biology and not a product defect.

4. How to Request a Return

To start a return or report damage, contact our support team. We resolve 99% of issues quickly via WhatsApp.

• Online Contact form: Click here
• WhatsApp: +92 331 0066342
• Email: inquiry@dermagenics.com.pk

Please include:

• Your Order Number
• Photos of the damaged product