Privacy Policy

Last Updated: 01 November 2025

1. Introduction

Welcome to Dermagenics (“we,” “us,” or “our”). We operate the website dermagenics.com.pk. We are committed to protecting your personal information and your right to privacy. When you visit our website or use our services, you trust us with your personal information. We take your privacy very seriously.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express interest in our products, or contact us.

• Personal Details: Name, Phone Number (for order verification), and Email Address.
• Shipping Information: Address, City, and nearby landmark details for courier services.
• Order History: Details of products you have purchased from us.

3. How We Use Your Information

• To Fulfill Orders: Using your address and phone number to deliver your skincare items.
• Order Verification: For Cash on Delivery (COD), our team may call or WhatsApp to confirm before dispatch.
• Customer Support: To respond to inquiries and resolve delivery or product-related concerns.
• Marketing (Optional): Updates on new products, sales, and skincare tips. You may opt-out anytime.

4. Sharing Information With Third Parties

We never sell your personal data. We only share your information with trusted service providers:

• Courier/Logistics Partners: TCS, Leopards, Trax, Call Courier — only your Name, Address, and Phone Number for delivery purposes.

5. Cookies and Tracking

We use cookies to improve your browsing experience. Cookies help us:

• Remember your login details
• Keep items in your shopping cart
• Analyze website activity to enhance our services

6. Data Security

We implement strong technical and organizational measures to safeguard your data. Our website uses SSL (Secure Socket Layer) encryption to ensure safe transmission of your information.

7. Your Rights

• Access your personal data
• Request updates to your contact/shipping information
• Request account/data deletion (where legally allowed)

8. Contact Us

Dermagenics Pakistan

• Email: inquiry@dermagenics.com.pk
• Phone: +92 331 0066342
• Location: Islamabad, Pakistan