- 100% Dermatologist Prescribed Solutions | Shipping Across Pakistan 🇵🇰
Frequently Asked Questions
How Can We Help?Find answers to common questions about our products, orders, and shipping below.
Delivery & Payments:
Yes! We ship to every corner of Pakistan using reliable courier services. Whether you are in Karachi, Lahore, or a remote area in GB, we will get your skincare to you.
We want to make your experience easy. We currently accept:
- Cash on Delivery (COD): Pay when you receive your parcel.
- Bank Transfer: Details available at checkout.
- JazzCash / EasyPaisa: For quick mobile payments.
Once your order is dispatched, you will receive an SMS and Email with your Tracking ID. You can enter this ID on our courier partner’s website to see the live status.
Our Formulas & Usage:
Yes. Dermagenics stands for “Scientific Skin Solutions.” All our formulations (Acnedol, Zero Fall, Dryzen, etc.) are tested for safety and efficacy. We are trusted and prescribed by dermatologists across the country.
Our products are designed to be effective yet gentle. However, everyone’s skin is unique. We strongly recommend doing a Patch Test (apply a small amount behind your ear) 24 hours before using any new product on your face.
es! For best results, we recommend a layered approach.
- Cleanse with Acnedol Facewash.
- Treat with Acnedol Serum (let it absorb).
- Moisturize with Acnedol Cream. This routine targets acne at different depths of the skin.
Skin is skin. Our scientific formulas work effectively for both men and women.
After-Sales Support:
We pack our products with extreme care. However, if you receive a damaged or leaking bottle, please take a photo immediately and WhatsApp it to us at +92 331 0066342. We will send a replacement free of charge.
We offer a 7-day exchange policy for damaged or incorrect items. Due to hygiene reasons, we cannot accept returns of opened or used skincare products unless there is a quality defect.